National Field Support Agent
Rochester, New York
Field Operations is a collaborative network of specialists whose tools and insight create and maintain a seamless customer experience. Our call center specialists are adaptable troubleshooting professionals. In a fast-paced environment, they excel at guiding their internal and external clients through the processes that get systems and services running smoothly. If you're comfortable multitasking—communicating with your client while simultaneously cross-checking multiple apps and programs—you'll find hands-on and research-rich opportunities. Grow your experience with cutting-edge telecommunications and entertainment technology and take your customer service career to the next level.
- Full Time
- Job Level: Entry to Midlevel
- Tech Savvy
Success Profile
What makes you a successful Representative in Field Operations at Spectrum?
Check out the top traits we’re looking for and see if you have the right mix.
- Adaptable
- Problem Solver
- Team Player
- Multi-Tasker
- Results-Driven
- Tech Savvy
Hear from Our Team
The best thing is how much opportunity there is to grow. I transferred as a Rep I, achieved Rep II in four months, and earned multiple performance awards as an agent in that year. In a year and a half total, I was promoted to Rep III and have worked on multiple projects to help my department, bringing hard work, dedication, and excellence to every task.
Jacob, Representative III
The work environment is a fast-paced, diverse, goal-oriented and ever-changing call center. You can constantly grow and develop new skills, new knowledge, and your career.
Lisa, Supervisor
Trending
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CONNECTING YOU TO COMPREHENSIVE BENEFITS
We have plans to suit every individual and family
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There's a strong connection here
We’re big on connecting great ideas that become great products. That’s why we believe in empowering everyone across our company – from our Field Technicians to our Sales teams, Customer Service to our Technology teams. We encourage leaders, communicators, innovators and doers from diverse backgrounds and viewpoints to maximize their potential here.
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COMPANY PROFILE
Spectrum is America’s fastest growing TV, internet and voice company. Our organization is filled with a diverse group of hardworking people.
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical (including prescription drug, dental and vision), life, and accidental death and dismemberment (AD&D) coverage
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Paid Time Off
Paid vacation, sick time, personal days, and holidays
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Retirement Savings
Build your 401(k) with a company match and additional company contributions
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Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
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Discounted Services
Access company services at little to no cost, where available
Responsibilities
Date posted 12/09/2024 Business unit: Field Operations Requisition Number: 2024-44192 Areas of interest: Call Center, Customer Service, Field Operations Position Type: Full TimeDo you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting today’s customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. In Field Operations, our focus on optimizing network performance and reliability helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a National Field Support Agent, you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You’ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You’ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.
WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOST
- Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
- Solving technical issues in real-time using the latest tech tools and programs
- The fast pace! It makes the day go by quickly, and you accomplish a lot each workday
- Building professional networks inside and outside the department
- Opportunities for growth through training, expanded education opportunities, and paths for career progression
In this role you’ll work in a 24/7 call center environment with a variety of integrated functions. You’ll work as part of an inclusive team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum. Our NFS teams are known for their high standards and strong reputation for outstanding technician and customer support.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High School Diploma or equivalent
Technical skills: MS Office and computer literate
Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
Education: College coursework or equivalent experience in technology
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs
- Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
- Total Rewards: See all the ways we invest in you—at work and in life
Apply now, connect a friend to this opportunity or sign up for job alerts!
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
