St Louis, MissouriPosted 10/01/2024Business unit: Corporate-CCLAreas of interest: IT Services/SupportRequisition Number: 2024-41347LLS365
This role serves as technical support for e-discovery, records management and other legal applications. This position serves as a liaison with Charter IT and external vendors to resolve technical issues related to the Legal Department systems.
MAJOR DUTIES AND RESPONSIBILITIES
Provides day-to-day technical support for all applications used by the e-discovery and records management teams
Works with various internal technology groups to obtain access to homeshares, groupshares, SharePoint and data repositories in order to perform collections for the purposes of e-discovery and records identification
Accurately identify application issues, investigate options and propose solutions to meet the business needs
Maintains passwords, data integrity and file system security for the Legal applications
Serves as liaison between internal/external vendors and Legal Department
Builds and maintains positive relationships with the external vendors and monitor vendor performance to ensure proper functioning of all legal applications
Communicates highly technical information to both technical and nontechnical personnel
REQUIRED SKILLS / ABILITIES AND KNOWLEDGE
Ability to read, write, speak and understand English
Demonstrated communication skills (written and verbal); can interact with individuals at all levels
Ability to manage multiple priorities and tasks in a fast-paced environment
Demonstrated technical skills for troubleshooting application issues
Demonstrated analytical and creative ability to identify application issues and propose solutions
Demonstrated technical competence; advanced PC skills utilizing a variety of software applications
Understanding of Electronic Discovery (ED) or Litigation Support applications
Must be detail oriented
Demonstrated troubleshooting skills for solving/diagnosing application issues
Required Education Bachelor’s degree in a relevant field or equivalent experience. Bachelor’s degree in Information Technology is preferred
Required Related Work Experience and Number of Years IT, Legal E-Discovery - 5
PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge IT Infrastructure Experience: -Access Management -Exchange Management -Drafting DFD and Access Policies -Ability to Write/ and Run Scripts -Understand Network Architecture -Network Security -SharePoint Administrator -PowerShell
WORKING CONDITIONS Office environment
LLS365 2024-41347 2024
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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