St Louis, MissouriPosted 09/10/2024Business unit: Corporate-CCLAreas of interest: Claims, Finance and Accounting, Financial AnalysisRequisition Number: 2024-40017FRK610
JOB SUMMARY
The Sr Mgr, Liability Claims Management s position is responsible for administration of Charter’s 3rd party liability claim program with a primary focus on Auto and General Liability claims. Responsibilities include reviewing claim related activity, formulating resolution strategy and resolving claims in cost effective manner. In addition, this position will be responsible for overseeing and coordination of internal staff of claims analysts, third-party claims administrators and legal (in-house and outside counsel) involved in claim resolution. This role is considered a subject matter expert in claims administration and resolution.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Provide consultation to the Liability Claims Leadership to develop, implement, communicate, and manage liability claims and programs
Manage large complex claims through conclusioN; reports claims to the excess insurance carriers per the reporting requirements dictated in the insurance policy
Continually evaluate the effectiveness of the Company’s existing policies and procedures related to the reporting and handling of liability claims and seeking to incorporate ‘best practices’ for constant improvement
Oversee the team of liability claims analysts and serve as a liaison between the TPA and company employees, legal counsel (both in-house and outside counsel) and occasionally law enforcement
Oversee preparation of loss information and statistics for internal analysis; identify trends and issues, and offer recommendations to lower the overall claim costs, reduce the time of open claims, and reduce TPA costs, where possible
Understand and manage the interactions between the claims team and other company organizations such as Safety, HR, Fleet and Legal to streamline claim recognition and reporting, ultimately leading to timely resolution of liability claims
Ensure timely investigation of significant accidents involving the organization; oversee coordination between insurance companies, attorneys and TPA
Review and analyze data to assist the Safety department to devise risk minimization programs
Exercises sound judgment in selecting methods and techniques for claim evaluation. When appropriate, communications evaluation and seeks authority to resolve
Performs other duties as required
REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge
Ability to analyze and interpret large volumes of data
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel, as well as with claimants, customers and attorneys
Ability to work independently with no supervision and guidance
Ability to manage caseload and assigned states
Ability to hire and train a team of claim analysts responsible for companywide claims
Ability to investigate and make liability determinations
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to negotiate
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheets)
Ability to work independently
Ability to work with the company’s auditors and actuary, as needed
Knowledge of subrogation, litigation and general law
Knowledge of office procedures and the operation of standard office equipment
Knowledge of telecommunications industry
Required Education Bachelor´s degree in Business or related field or combination of education and experience
Required Related Work Experience and Number of Years Property and Casualty Adjuster work experience – 7+ Liability Claims Representative work experience – 7+ Claims management work experience – 7+ Management experience – 7+
PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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