Full TimeStamford, ConnecticutPosted 05/07/2025Business unit: Customer OperationsAreas of interest: Customer Operations, Operations Support, Research/AnalysisRequisition Number: 2025-53976CSU320
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.
BE PART OF THE CONNECTION
As an Associate Digital Service & CX Analyst, you’ll support customer experience requirements, process design, system changes, testing, analysis and reporting. Additionally, you’ll evaluate emerging technologies that contribute to Charter’s vision to drive best in class digital self-service.
WHAT OUR ASSOC DIGITAL SERVICE & CX ANALYSTS ENJOY MOST
Leveraging data to deeply understand and recommend enhancements to ensure the customer experience with Charter’s implementation is industry-leading
Supporting the integration of new products and services, regulatory requirements, tools, and technologies into existing operations
Educating and socializing the Digital Service & CX strategy to internal and external partners
Supporting the definition of requirements and test plans
Ensuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products and services
Ensuring all defined business rules/policies are documented and implemented as designed
On a given day you’ll work within a team environment as well as independently to help drive digital self-service capabilities. If you’re able to analyze and synthesize data and organize effectively, this may be the role for you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Business analysis experience: 2 years or more; telecommunications and/or experience with technology/software products: 2 years or more
Education: Bachelor’s degree in Business Administration or related field or equivalent experience
Skills: Personal computer and software applications (i.e., Word, Excel, Visio, etc.)
Abilities: Prioritize effectively; communicate effectively orally and in writing; show judgement and initiative to accomplish job duties; partner with internal and external stakeholders
Working Environment: In-office; travel as required; must be willing to work flexible work schedules including evenings, weekends, and holidays
Preferred Qualifications
Experience: Project management
This position is not eligible for immigration sponsorship.
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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CSU320 2025-53976 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
