Full TimeStamford, ConnecticutPosted 06/17/2025Business unit: Customer OperationsAreas of interest: Business Analysis, Information Technology, QA/TestingRequisition Number: 2025-56465BGN331
Do you excel at working cross-functionally to achieve common goals? Does working with high-performing products on the forefront of the digital telecommunications industry excite you? If so, you could find a home on the Business Integration team at Spectrum.
At Spectrum, we keep customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As an Associate Business Analyst you will analyze business operations and recommend solutions to align individual business functions with organizational goals. You will use your understanding of the organization’s structure, policies, and operations to improve business processes and the overall customer experience.
This role will deep dive into the ordering process, analyzing why customers are calling for help with their services (ie install, troubleshooting equipment, appointment, communications, bill), identify gaps, and using this knowledge to write requirements for operational improvements. You will partner closely with cross functional teams to streamline and improve the Customer and Agent experience while strengthening Spectrum's operational performance and improve key operating metrics.
WHAT OUR ASSOCIATE BUSINESS ANALYSTS ENJOY MOST
Data analysis which includes compiling, interpreting, and presenting data related to current and future operations to identify and improve customer and/or agent pain points as it relates to people, process, or technology
Develop Powerpoint presentations to showcase performance and improvements planned to improve operating metrics and strategy
Build on understanding of external market dynamics to assess market trends and develop actionable insights and recommendations to leadership
Recommending use of new technology or existing technology alternatives to solve problems or make improvements
Investigating customer journeys and uncovering patterns that drive calls, escalations, or order fallout.
Applying knowledge and analytics to identify and solve the root cause of customer, frontline agent, and operational pain- points.
Getting early exposure to data analysis, process design, and business requirement development.
In this role you’ll work individually and within a team in a dynamic office environment. You’ll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You’ll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Business analysis or related experience: 0-2 years
Education: Bachelor’s degree in business or related field or equivalent combination of education and experience
Technical skills: Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
Abilities: Quickly identify business problems & opportunities; prioritize & organize effectively; analyze & interpret data; communicate with all levels of management and company personnel
Hybrid Schedule: Four in-office days weekly
This position is not eligible for immigration sponsorship
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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BGN331 2025-56465 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
