Full TimeStamford, ConnecticutPosted 05/30/2025Business unit: Spectrum BusinessAreas of interest: Operations Support, Research/AnalysisRequisition Number: 2025-53595BGN367
The position is responsible for reporting and analysis of customer and product growth for the Residential, Small and Medium Business (SMB), and Mobile segments, including: performance measurement by product and Sales Channel; performance measurement for major campaigns and initiatives; KPI tracking (e.g., penetration rates, churn/survival rates, product mix and sell-in, average revenue per customer); and monitoring customer and product growth.
The Analyst will leverage Charter's MicroStrategy-based BI environment and best-in-class data mining and data visualization tools to surveil performance across all geographies and segments within Charter's diverse operating footprint.
The role requires an analytical and technical individual with a passion for using data to inform high-level business decisions. This individual will be responsible for executing and improving standard reporting packages. The position will report to the Sr. Manager of Performance Analytics.
MAJOR DUTIES AND RESPONSIBILITIES
Responsible for reporting and analysis of KPI metrics for residential, SMB, and Mobile segments.
Measure performance of Sales Channels, including the tracking of KPIs related to channel effectiveness and quality (e.g., productivity/close rates, churn/survival rates, tier mix and sell-in, average revenue per customer, etc.)
Build dashboards in Tableau and other visualization tools for senior leadership to consume analysis and insights.
Perform ETL on data from multiple sources using SQL, Alteryx, and PowerPivot/DAX to create seamless reporting for end users.
Leverage analytical approaches and techniques to measures and track performance of large, multi-channel marketing initiatives.
Work with senior leadership to provide ad hoc analysis as needed.
WHAT YOU BRING TO SPECTRUM BUSINESS
Required qualifications:
Working knowledge of marketing and sales channel principles, techniques, and processes
Hands-on experience developing and distributing reporting of business performance on a regular cycle
Aptitude for analysis of business trends and performance measurement
Strong communication skills, including experience presenting complex insights in a concise and easy to understand fashion
MS Office skills, including PowerPoint, Excel and Word with high level of proficiency in Excel
Working knowledge of Microsoft BI (Power Pivot, Power Query, and/or DAX)
Working knowledge of SQL for purpose of pulling custom datasets
Ability to manage multiple projects
Ability to succeed in a fast-paced dynamic environment with limited oversight
Experience with Tableau or similar data visualization tools
Education Bachelor's degree from accredited four-year college with major in Marketing, Management, Finance, Statistics, Economics or other quantitative field.
Related Work Experience 2+ years of business experience working within a Marketing, Sales, Business Intelligence or Strategic Planning function of a large organization with an established reputation for measuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.)
WORKING CONDITIONS Office environment
Preferred qualifications:
Experience with Tableau, Alteryx or MicroStrategy
Able to develop and maintain database queries utilizing SQL, Redshift or similar tools
What you can enjoy every day:
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
