ER Manager I
Are you a strong problem solver and decision maker who excels in a managerial setting? When working through a challenge, are you analytical, thoughtful, and calm? Do you value building relationships with credibility and confidentiality? If so, our Employee Relations Manager I is the position for you.
Spectrum keeps nearly 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Employee Relations Managers play the integral role of keeping our employees connected, growing, protected, and insured. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources and programs that serve our people.
BE PART OF THE CONNECTION
As an Employee Relations Manager I, you’ll mitigate risk by promptly and thoroughly assessing and investigating complex employee concerns, recommending appropriate courses of action, and ensuring effective communication with all parties. The Employee Relations Manager will also provide ongoing consultation and training to HR and business leaders. The Employee Relations Manager will also engage in the development, planning, and implementation of employee relations policies and procedures.
WHAT OUR EMPOYEE RELATIONS MANAGERS ENJOY MOST
Actively and consistently support all efforts to simplify and enhance the customer experience.
Independently manage assigned casework for concerns raised by exempt, non-exempt employees
Investigate Open Door complaints and provide recommendations as needed
Responsible for consistent application of internal investigation best practices (consistent with Charter’s internal investigation process)
Accountable for independent case management, progress reporting and document tracking for internal investigations
Work closely with business leaders and field human resources to ensure consistent application of policy, practices and initiatives
Make recommendations to resolve employee concerns that promote a fair, equitable and inclusive workplace
Ensure that legal requirements are met in terms of employee relations to minimize exposure to liability
Utilize high-level judgment, critical thinking and risk recognition skills to appropriately identify and estimate legal and reputational risk
Analyze and protect highly confidential and sensitive information with the appropriate level of discretion
May assist Law Department in response to EEOC charges and claims
May consult and collaborate with business partners, Corporate teams, Legal teams, Security, and Internal Audit on complex employee investigations
Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
Serve as lead trainer in Employee Relations related training sessions
Participate in internal HR/EEO audits as needed as well may provide support for external regulatory agency audits
Responsible for special projects as assigned
As you efficiently manage employee interactions, your goal is to provide excellent service with an appropriate sense of urgency. Needs constantly change as you provide counsel on a variety of employee relations-related issues. With over 96,000 employees, your work is essential to empowering, developing, and safeguarding our people and their careers. You’ll have the opportunity to work with people across all parts of the business and grow both personally and professionally.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- 7+ years recent experience as a human resource generalist of which
- 5 years in Employee Relations in a heavy service, field operations or call center setting
- Experience Facilitating Training with different employee groups
- Education:
- Bachelors’ degree in Human Resources or related discipline, or equivalent combination of education and experience
- Skills:
Critical thinking and analytical skills
Ability to prioritize and organize effectively
Demonstrated communications skills
- Abilities:
- Ability to read, write, speak and understand English
- Travel Ability:
- Office environment.
- Travel a minimum of 10%
- This position is eligible to work in a hybrid work model (combination of in-office and remote days)
Preferred Qualifications
- Master’s degree
- PHR or SPHR strongly preferred
- Certified in Internal Investigations preferred
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
- Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
- Total Rewards: See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
