Manager, Digital Services & Communication

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Full Time Stamford, Connecticut Posted 09/11/2025 Business unit: Customer Operations Areas of interest: Customer Operations, IT Management/Project Management Requisition Number: 2025-60305 CSU580

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more our customers connected across a 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As a Manager in Digital Service & CX, you will be responsible for driving the development, adoption, and customer experience of digital customer self-service and communication channels Spectrum customers find convenient and useful.

WHAT OUR DIGITAL SERVICE & CX MANAGERS ENJOY MOST

Guiding digital channel development initiatives utilizing research, business case development, scoping, and all phases of the product development lifecycle
Defining digital channel specifications, establishing milestones, and managing quality assurance activities for a cross-functional team
Partnering with the design team to create customer journey maps, wireframes/prototypes, and designs that articulate the product vision
Researching, troubleshooting, diagnosing, and recommending solutions to complex business and technical problems
Optimizing mobile application experience based on key learnings, usability testing, and customer feedback

If you are an independent thinker, able to manage multiple projects while coordinating efforts across a variety of functional areas, and use an analytical approach to presenting recommendations and making decisions, this may be the role for you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Digital self-service/product development or equivalent customer experience design and implementation: 5 years or more; Working for companies with technology or software products: 1 year or more; Prior leadership experience: 3 years or more
Education: Bachelor’s degree (BA/BS) or equivalent experience
Skills: In-depth understanding of software, web, and application technologies; in-depth knowledge of software development lifecycle and processes; project management
Abilities: Read, write, speak, and understand English; understanding of the digital media environment; extensive knowledge of emerging digital trends and technologies; effective written and verbal communication skills
Hybrid Schedule: Four in-office days weekly

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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