Full TimeStamford, ConnecticutPosted 06/06/2025Business unit: Customer OperationsAreas of interest: Billing Operations, Customer OperationsRequisition Number: 2025-56058CBI540
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Data-driven, analytical, and collaborative? If so, you could find a home on the Billing Strategy & Design team at Spectrum.
At Spectrum we keep customers connected across our 41-state footprint. Our team provides customers with easy-to-understand bills across all their telecom services including Mobile, Internet, and Cable, and whenever new promotions, or products are released. By leveraging innovation in billing technology, our Billing Strategy & Design team helps deliver the exceptional services and experiences Spectrum is known for. is known for.
BE PART OF THE CONNECTION
As a Billing Solutions Manager on the Billing Strategy & Design team, you will manage a team of billing solution analysts as well as billing release / project managers. The team is responsible for the design and configuration of the billing solution supporting the Spectrum mobile product, partnering with teams across the organization. During the software development life cycle, you’ll actively participate in business grooming, technical grooming, solution definition, defect reviews, and solution gap analysis.
WHAT OUR BILLING SOLUTIONS MANAGERS ENJOY MOST
Creatively solutioning new requests
Meeting business needs by completing assigned projects on time with high-quality results
Working closely with the operations teams to address identified solution gaps
On a given day you’ll work on a diverse scope of solution requests, working with team members in diverse time zones. You’ll thrive in this role if you can quickly pivot across multiple initiatives, and professionally communicate with all levels of business stakeholders, IT development teams, billing teams, testing teams, and customer facing teams.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Billing Solution Design: 5+ years
Education: Bachelor’s degree in engineering, technical, or related field, or equivalent experience
Skills: Critical Thinking, Executive Communication, and Adaptability
Abilities: Supervise and motivate others; develop strong working relationships with peers and project members; Provide options and solutions when confronted with challenges; Situationally modify style between directive and participative approaches; Able to operate with minimal oversight
Travel Ability: Travel required
Hybrid Schedule: Four in-office days weekly
Preferred Qualifications
Management or leadership experience
Exposure to best-in-class practices at Fortune 500 sized organization
This position is not eligible for immigration sponsorship
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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CBI540 2025-56058 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
