Full TimeStamford, ConnecticutPosted 10/14/2025Business unit: Field OperationsAreas of interest: Engineering, Field Operations, LeadershipRequisition Number: 2025-63165EOP800
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Experienced in business strategy development and project management. Self-motivated and a strong leader. Does this sound like you? If so, then Senior Director of Process Engineering may be the role for you.
BE A PART OF THE CONNECTION
As a Senior Director of Process Engineering, you will provide leadership, vision, and strategy to support the implementation of all Field Operations initiatives/projects, following a disciplined Lean Six Sigma methodology. You will develop the long-term vision, design and development of policies and business rules for the customer facing organization, along with the design and build of the processes and solutions for the front-line workforce.
WHAT OUR SENIOR DIRECTORS OF PROCESS ENGINEERING ENJOY MOST
An open communication flow between peer organizations
Occasional travel outside the office
Making connections with other senior leadership
Working with cutting edge communication technology
Motivating and leading others
Strong leadership skills are critical to this role as you will partner with executives from across Charter’s Customer Care, Product, Marketing, Sales, and Engineering groups to identify and implement strategic initiatives aimed at improving the service experience delivered by Field Operations. Your work will ultimately help in the expansion of Charter’s growing network.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Business strategy development experience of ten years, project/program management experience of ten years, facilitation/leadership experience of seven years, experience in either of the following: IT or business unit management of seven years or large-scale process development and implementation of ten years, experience managing projects in an Agile development organization
Education: Bachelor’s degree, Lean Six Sigma Black Belt certificate
Technical Skills: Expert management ability and can develop and energize a multi-disciplined organization, effective interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors, effective analytical, problem-solving and conceptual skills, ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer, expert in formal project management methodologies and their implementation, excellent presentation and facilitation skills, demonstrated ability to resolve roadblocks to delivery in multi-organization teams where no direct management responsibility exists
Abilities: Ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics; is persuasive and promotes consensus
Skills: Excellent leadership skills, excellent communication skills
Schedule: Hours will be determined as business needs dictate
Preferred Qualifications
Experience: Proven experience interfacing with senior/executive leaders, in-depth experience in the introduction of new technologies and standards, experience with managing projects following a quality control program, experience in organizing, planning and executing large-scale projects from conception through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives, full project life cycle experience with both custom development and package-based application deployment, including experience working within a formal systems development life cycle methodology, experience in business process re-engineering or process improvement desirable, involving broad-based information systems and utilizing tools and techniques to effect business change, experience creating, justifying and managing large multi-million dollar operating budgets
Education: Master’s of Business Administration degree, PMI-ACP certification a plus Abilities/Knowledge: Demonstrated organizational management skills in a highly complex, fast-growing environment, including personnel management (hiring, recruiting, staffing, mentoring, coaching and reviewing), budget management and business planning, flexible, creative and inquisitive, understanding of business processes, challenges and opportunities, ability to effectively adapt to and apply rapidly changing technology to business needs, in-depth financial acumen
EOP800 2025-63165 2025
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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