Senior Manager, Digital Communications

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Stamford, Connecticut Posted 11/04/2024 Business unit: Corporate-CCL Areas of interest: Communications Requisition Number: 2024-42996 RCU600

Develop communications, including stories and news articles, for company’s intranet and external website. Identify and initiate action to positively promote Charter’s products, services and leaders to drive employee engagement and enhance consumer perception of Charter. Work closely with all functional areas and the broader Communications team to generate content that educates and informs our internal and external audiences. Serve as a trusted communications advisor for operational business leaders and subject matter experts.

MAJOR DUTIES AND RESPONSIBILITIES

Execute communications strategies for Charter’s corporate and operating business functions and initiatives;

Collaborate with other departments to generate communications content that supports their initiatives, including product launches; new services; marketing offers; career progression stories; etc., across multiple platforms;

Write and edit stories and news articles; video scripts; executive Q&As and emails, focused on informing and engagement employees and customers;

Inject a “story-telling perspective” into Charter’s communications strategy, particularly through finding and crafting stories that personalize and promote the company’s strategic initiatives;

Ensure all content generated is reflective of Charter’s brand, messaging and tone;

Track and analyze data, like viewership and engagement, to drive future decision making;

Build and establish strong working relationships with internal subject matter experts and leaders across all functional areas;

Assist with live events;

Serve as a Charter ambassador;

Other duties as requested by Supervisor.

REQUIRED SKILLS AND KNOWLEDGE

Ability to read, write, speak and understand English;
Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint);
Effective writing and editing skills;
Strong verbal communications skills;
Ability to independently prioritize key projects and identify roadblocks;
Eagerness to actively form strong relationships with colleagues and subject matter experts;
Confidence in communicating with all levels of management and company personnel;
Understanding of the need to maintain confidentiality;
Capacity to produce multiple materials and manage numerous projects simultaneously under deadline pressure;
Knowledge of television, Internet, wireless and phone products and services, as well as those of our competitors in industry;
Knowledge of or experience working with a content management system, email marketing solution, video hosting platform and ChatGPT solution;
Demonstrates attention to detail.

REQUIRED EDUCATION

Bachelor's degree in Journalism, Communications or related field or equivalent experience.

REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS

5+ years of experience in a Communications related position, preferably in a high-volume environment like an agency or corporate office.

PREFERRED QUALIFICATIONS

Experience with Adobe Experience Manager and Adobe Campaign
Sharepoint proficiency
Experience with Monday.com

WORKING CONDITIONS

Office environment with 4-1 hybrid work schedule;
Occasional travel as required.

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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