VP, Digital Sales Operations
Reporting to the SVP of Digital Sales and Retail, the Vice President of Online Sales Operations (OSO) will lead cross-team planning, direct, coordinate, and oversee operations activities across the Online sales organization. The role will focus on ensuring the three diverse sales areas (e-Commerce, Digital Sales Center (Voice/Chat) and Partner Sales) are coordinated in the development and execution of efficient business operations practices and effective sales strategies. This leader will drive both strategic initiatives and tactical execution to support the company’s growth and operational excellence.
MAJOR DUTIES AND RESPONSIBILITIES
- Partner across the internal team (E-commerce, DSC (Voice/Chat) and Partners) as well as external partners to achieve departmental sales goals within operating budgets.
- Work closely with the executive leadership team to define operational strategies that align with the company’s long-term goals.
- Lead the implementation of tactical objectives, ensuring day-to-day operations are executed efficiently while supporting overall business strategy.
- Establish controls that staff adheres to policies, procedures, and methodologies defined by Leadership.
- Develop and maintain operational reporting systems, providing key performance indicators (KPIs) and data-driven insights to senior leadership.
- Analyze trends, performance, and operational risks, delivering actionable insights for continuous improvement.
- Collaborate with Business Planning to prepare/manage operational forecasts, budgets and variances, conduct return on investment analysis on operational initiatives and track/report on variances.
- Serve as the primary liaison between the operations team and the executive leadership, providing regular updates on key initiatives, operational risks, and performance.
- Prepare and deliver executive-level presentations and reports, offering clear insights and recommendations for operational improvements.
- Lead and mentor a high-performing operations team, providing guidance and support to ensure alignment with business goals.
- Identify and execute process improvement opportunities within the Online Sales Channel to ensure compliance and improve departmental efficiency.
- Utilize management tools to monitor and manage key performance indicators.
- Foster a culture of consistency, accountability, and continuous improvement.
- Attract and retain highly effective Operations staff through mentoring, coaching, development, appraisal, and motivation techniques, always grooming team members for career progression.
- Oversee employee evaluation, development, and performance management processes.
- Perform other related duties, as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Proven experience in e-commerce/digital sales
- Ability to manage complex budgets and forecasts for large companies or in complex environments
- Ability to represent the department in cross-company initiatives, ensuring the channel is cared for and integrated into broader plans
- Exceptional written and analytical skill set, with experience producing high-volume executive level presentations
- Exceptional leadership and team management skills
- Demonstrated ability to drive growth and business optimization to meet business targets
- Excellent communication and collaboration skills
- Flexibility to adapt to the dynamic and fast-paced environment
- Ability to provide guidance and support to team members to ensure successful implementation of strategic initiatives
- Ability to create and implement a strategic plan
- Ability to tackle unforeseen issues and troubleshoot
Required Education
- Bachelor’s degree in business administration, marketing or related field, or equivalent experience
- Advanced business or technical degree
- Valid driver's license, satisfactory driving record within Company required standards and auto insurance
Required Related Work Experience and Number of Years
- Profit/Loss experience – 5+
- Telecommunications service experience – 5+
- Senior Management experience – 5+
WORKING CONDITIONS
- Office environment
- Travel as required
- Exposure to moderate noise levels
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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