VP, Fraud Strategy
Experienced with fraud prevention and investigation? Data-driven, perceptive, and analytical? Want to make a measurable positive change on others by leading those who protect potential victims of fraud? If so, you could find a home on the Fraud Protection Team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Part of our commitment to our customers means keeping them safe from fraudsters and bad actors, and our Fraud Protection Team does just that. We conduct in-depth investigations to find and eliminate new types of fraud and guard Spectrum against loss of money and equipment. By keeping customer information safe, our Fraud Protection Team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Vice President, Fraud on the Fraud Protection Team, you will lead a team responsible for the development and management of end to end Fraud strategy, analytics, capability ecosystem, and investigations to minimize fraud and protect customers while enabling business growth. The function will lead the efforts to create tools and processes to control external and internal fraud and manage teams/vendors to review and resolve fraud concerns related to customer acquisition and ongoing usage.
WHAT OUR VICE PRESIDENT, FRAUD ENJOYS MOST
- Provide strategic thought leadership to design, develop, implement, and enhance fraud control tools, tactics, and procedures for management of all fraud types as it relates primarily to mobile and cable customers.
- Build fraud strategy and analytical rules / models to support mobile and core cable product sales to both current and new customers, using external and internal data.
- Monitor and analyze performance of existing fraud rules and models for continuous enhancements to swiftly address changing market conditions, emerging fraud threats and sales performance, and beat / meet committed KPIs.
- In coordination with Marketing, Sales and Operational groups develop and socialize risk screening policies that will determine high risk customer connects and ensure low risk customers are not unnecessarily impeded from subscribing.
- Ensure consistent and continuous cost / benefit analysis to ensure tactics and services deliver optimal results. As well as ensuring compliance with all external regulatory agencies and organizations for all areas of responsibility.
- Align all work and resource management with mission, vision, philosophies and values, goals, and strategic imperatives.
- Bring best practices from mobile, financial services and other mass consumer companies with significant potential fraud exposure. Demonstrate comprehensive understanding of regulatory expectations to ensure legal compliance.
- We’re a fast-paced, rigorous team that prides itself on our ability to stop bad actors with a quick response time. The primary focus of the role will be to control acquisition and usage fraud to ensure profitable growth in our rapidly growing mobile and cable business.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: 10+ years of Fraud Management in large financial/telecommunications institutions, as well as experience in model building, analytics and data management. 5+ years Management/Leadership experience.
Education: Bachelor’s degree in Criminal Justice, Business Administration or related field.
Technical skills: Strong analytical skills to proactively spot trends, create relevant reporting and identify issues.
Skills: Proven leadership and mentoring skills. Proven track-record in managing fraud in large institutions.
Abilities: Ability to plan strategically and execute process improvement initiatives.
Travel Ability: Some travel required.
Preferred Qualifications
Knowledge and fraud experience related to telecommunications industry.
Master’s Degree preferred.
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Tools & Tech: Work with leading anti-fraud technology and high-performing fraud protection tools
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Total Rewards: See all the ways we invest in you—at work and in life
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
