Dir, IT – Mobile Billing Operations
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.
At Spectrum, we keep customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Dir, IT for Mobile Billing Operations you will be responsible for directing implementing corporate Mobile Billing initiatives that support the strategy and goals of the corporation. You will organize and direct operations and IT functions including local area network and wide area network hardware and software, infrastructure development and maintenance, applications programming/analysis and enterprise systems development and administration. You will implement IT standards, policies and/or master plan for the IT function. Guide the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery. Along with continually evaluate technology strategies implement new technological directions, guide the organization in their deployment and advise operations leadership of enhancements to existing applications and implementation of new systems while providing strategic guidance and technical assistance to IT staff and business partners.
WHAT OUR IT DIRECTORS ENJOY MOST
- Producing and maintaining technical and procedural documentation as required
- Managing diagnoses and resolutions within Mobile Billing hardware and software for internal and external customers.
- Developing, implementing and ensuring compliance with policies and procedures that support Billing software and systems.
- Developing and training Mobile Billing staff in areas such as, network, VMware, data communication links and other infrastructure services.
- Assist in providing innovative ideas for improvements, for corporate, IT processes and new technologies throughout the company.
In this role you will service as the primary technical point of contract for Mobile Billing service and software clients. You’ll also be responsible for ensuring that all Mobile Billing clients are adequately supported in all systems and software that Charter offers. You will also manage Charter’s support staff and assist in making strategic decisions.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: IT work experience: 7+ years; Leadership experience: 5+ years; Project management experience: 3+ years
- Education: BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience
- Abilities: Learn and support new systems and applications with detailed accuracy; Successfully distill complex technical information into clear, concise yet comprehensive communication material; Skillfully synthesizes large quantities of complex information under pressure; Multi-task, handle and organize changing priorities in a fast-paced environment; Recruit, motivate, develop, and direct people as they work; Communicate effectively and concisely to different levels and businesses; Ability to lead an operations team with a strong focus on SQL support
- Skills: Demonstrated in-depth technical skills with knowledge of a wide variety of tools, technologies, methodologies; Leading others and providing constructive feedback; Work effectively and collaboratively with a wide range of stakeholders; Analytical with problem-solving abilities; decision making
- Technical Skills: Hands-on experience in technical operations and SRE; Tier 3 Business Application support, Client server computing; Network Security and Architecture experience
- Hybrid Schedule: Four in-office days weekly
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
