Full TimeGreensboro, North CarolinaDate posted 11/10/2025Business unit: Community SolutionsAreas of interest: Administrative, Customer Operations, Research/AnalysisRequisition Number: 2025-65097COP365Community Solutions
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
This is an entry level position. Responsible for the development of reporting solutions to address business needs. Understand business processes, and the systems utilized to implement business processes to achieve Company goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Build and implement reporting and application solutions to provide increased efficiency and consistency, higher employee satisfaction, and reduced costs.
Understand policies, procedures, and practices for analysis of business performance and impact.
Produce summary and detailed reporting solutions for key performance indicators, utilizing data housed in multiple databases/systems.
Produce ad hoc reports to answer business questions quickly and thoroughly.
Develop technology documentation to support ongoing maintenance of reporting and application solutions.
Develop communication documentation to support deployment of reporting and application solutions to end users.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to work independently
Ability to work with others to resolve problems, handle requests or situations
Ability to perform detailed business analysis and design
Ability to effectively consult with department managers and leaders Knowledge of cable television products and services
Knowledge of operating systems, including desktop productivity software and client/server system architecture
Knowledge of database/reporting systems
Basic knowledge of SQL Server Reporting Services
Required Education
Bachelor’s degree in related field or equivalent experience
Required Related Work Experience and Number of Years
Overall general systems and applications experience - 2 Data collection and design - 1
COP365 2025-65097 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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