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Customer Service Support - Stores Union

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Full Time Lanai, Hawaii Date posted 01/24/2026 Business unit: Sales and Marketing Areas of interest: Administrative, Customer Service Requisition Number: 2026-68532
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Promotes customer service satisfaction through product knowledge, services and payment processing.


Actively and consistently support all efforts to simplify and enhance the customer experience.

Provides administrative support for all areas of customer service to include, but not limited to:

Enters various information into computer system.

Tests changes to the biller, IVR, Avaya phone system and other applications for accuracy.

Maintains security access requests for the biller and other applications.

Performs callbacks to customers for various reasons (e.g. schedule dates, PPV credits, equipment reboots, Digital Phone and EZ connect, and other follow ups).

Posts work and sales orders.

Data entry of weekly and monthly sales statistics.

Data entry of TCS (forecaster).

Monitors Digital Phone, EZ connect, and other orders for accuracy and completion.

Maintains special campaigns.

Maintains special and bulk billing accounts.

Handles customer correspondence via all venues (e.g. chat, phone and email).

Identify opportunities to generate sales by consistently applying the Customer Interaction Process (CIP).

Delivers product and service solutions by providing education and support on Spectrum products and services.

Places orders and schedules appointments.

Maintains strong knowledge of all products, pricing plans, promotions and service features for Charter, as well as our competitors.

Educates and engages customers through product demonstrations.

Provides prompt and courteous customer service.

Responds to customer issues according to established Company policies.

Troubleshoots, diagnoses and resolves customer inquires.

Accurately enters all required information into the system and completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines.

Performs customer payment functions consistent with all cash handling policies and procedures.

Processes billing adjustments on customer accounts.

Completes all aspects of opening and closing the store in accordance with established procedures.

Receives, issues and tracks customer equipment and assists with inventory maintenance.

Maintains store appearance and provides a consistently professional and welcoming atmosphere for customers.

Consistently demonstrates adherence to all the Company and Store policies and procedures.

Completes required training and demonstrate associated skills and competencies.

Supports team members as necessary.

Performs other duties as assigned by management.

Regular attendance required.

OTHER DUTIES:

Copies and files various reports.

Contacts customers to reschedule cable hookup appointments.

Distributes and files various reports.

Performs various copying and faxing services.


Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to type 40 words per minute, effectively use telephone system and ten-key adding machine.

Must have effective telephone etiquette, persuasive, verbal, written and interpersonal communication skills.

Working knowledge of general office procedures, basic mathematics and bookkeeping; PC applications, Windows, WORD, and EXCEL.

Able to handle various tasks simultaneously, to organize and prioritize, and handle a high volume of work.

Ability to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straight forward, and professional manner.

Possess a self-motivated, competitive spirit and desire to exceed sales goals.

Carries a positive and professional demeanor.

Detail-oriented and a good problem solver.

Flexibility to work in multiple locations.

Basic math skills.

Knowledge and ability to use computer and software applications.

Ability to accurately handle payment transactions.

Effectively able to handle multiple tasks in a fast-paced team environment.

Ability to prioritize, organize effectively and work independently.

Required Education

High School Diploma or equivalent.

Required Related Work Experience and Number of Years

Sales experience - 1-3

Customer Service experience - 1-3

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Ability to work at any location.

Willing to work any shift schedule, including overtime.

Proficient on the computer including a working knowledge of Windows, Word and Excel.

Stable employment history.

Knowledge of latest technology and devices.

Preferred Education

Preferred Related Work Experience and Number of Years

WORKING CONDITIONS

Personal computer, printer, telephone, 10-key, calculator, cash register, photocopier, postage meter, and facsimile machine.

May sit or stand for long periods of time.

Communicates in-person, by telephone, and by written correspondence.

Reaching, pushing, and pulling.

Retail environment.

Exposure to moderate noise level.

Ability to handle a physically demanding job. lifting up to 35 lbs.

Required to wear a uniform.

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability


#LI-ROBIR
CSU142 2026-68532 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $00 and $00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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