Outbound Sales Representative
Maitland, Florida
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales – OTM Residential roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show residential customers just how Spectrum can fit into their lives. And when you grow our network, you can grow your career too.
We are the company of the future with significant investments in our employees, our technology and our infrastructure. We offer best in class Mobile, Internet, TV and Phone services across 41 states. Spectrum Mobile is the fastest-growing mobile provider in the nation. At Spectrum, we connect our customers to superior communications and entertainment products with the highest quality service. From Spectrum Internet Gig and our path to 10G, to Advanced In-Home WiFi and Spectrum Mobile, our fast and secure broadband network powers the future.
- Full-time, entry and mid-level sales role focused on incoming customer service product and service calls in the communications and entertainment technology space.
- A role that is ideal for organized, goal-oriented professionals who value advancement potential and are eager to learn a variety of programs and platforms.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
Success Profile
What makes a successful Call Center Sales – OTM Residential Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Competitive
- Organized
- Achiever
- Results-Driven
- Digitally Savvy
- Communicator
Our Call Center Sales – OTM Residential Representatives are charismatic, motivated to succeed, and focused on the customer experience. Get the inside story on one of Spectrum’s most interactive roles.
Day in the Life
- Enjoy a competitive, rewards and recognition-rich, pay-for-performance culture with uncapped commissions.
- Paid training as you experience our best in class facilitation in a modern, collaborative and supportive environment.
- Polish up your sales skills and techniques through our in-house training, delivered by experienced trainers.
- Work in a dynamic, diverse and inclusive team setting.
- Work in a fast paced, incentive filled culture as you connect with our customers and prospects using our leads.
- Build your career progression through the team and the company.
Build Your Career
- If you’re looking for a company that promotes from within, Spectrum is the company for you.
- Establish yourself as a successful sales representative within a great company that offers the best in entertainment, information and communications connectivity.
- With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Comprehensive Training
- Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience.
- We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Uncapped Earning Potential
- Our total compensation package creates opportunities for significant earnings.
- Enjoy bonus income in training while learning how to maximize your uncapped commissions.
- Our full-time employees enjoy a best in class benefits package.
Rewards
Responsibilities
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Ready to transform lives through technology? As an Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!
What our Outbound Sales Representatives Enjoy Most About the Role
- Supporting efforts to simplify and enhance customer experience by making services more accessible and user-friendly.
- Meeting and exceeding monthly sales quotas by consistently adding new lines of service (PSUs) and upselling existing customers.
- Handling all prospects with courtesy and professionalism, ensuring a high level of customer satisfaction in every interaction.
- Acting as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
- Creating and maintaining a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.
Working Conditions
- In an office call center environment, employees may need to be seated for extended periods while using a telephone headset and a computer with multiple screens, with exposure to moderate noise levels.
Required Qualifications
Education
- High School Diploma, GED, or equivalent.
Experience
- 1+ year(s) of call center and/or sales experience
Skills & Abilities
- Clear, concise, and professional oral communication.
- Strong listening and interpretation skills to understand and meet customer needs.
- Consultative sales approach, including needs analysis, objection handling and effective closing.
- Judgement and initiative to make informed decisions.
- Attention to detail and quick response to changing business needs.
- Ability to prioritize and organize effectively, even under high volume.
- Multitasking with job-specific software and office equipment.
- Independent and collaborative work ethic.
- Management of multiple prospects.
- Proficiency in MS Office and related software applications.
- Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.
Preferred Qualifications
- Knowledge of commercial internet, video, and data services.
- Experience in a fast-paced, customer-focused environment.
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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