National Field Support Representative IV
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
#LI-OM1
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $33.10. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Our National Field Support Representatives IV (NFS) are the backbone of our organization, supporting NFS Reps, technicians, customers, and leadership. You'll tackle highly complex tasks, partner on special projects, manage resource metrics and operational reports. By identifying trends and making data-driven recommendations, you'll play a vital role in keeping communities connected to what matters most.
What our National Field Support Representatives IV Enjoy Most About the Role
- Making aDifference: Support multiple internal teams and our customers, keeping us all connected to what matters most.
- Operational Excellence: Support outage investigations, escalations, quotas and staffing, training and more.
- Impactful Problem Solving: Take-on complex technical issues, projects, mentoring, quality assurance and more.
- Strategic Forecasting: Identify forecasting opportunities to improve operational efficiencies and meet customer expectations.
Working Conditions
In this role you’ll work in a 24/7 call center environment with headset. You’ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.
Required Qualifications
- Education
- High School Diploma or equivalent
- Schedule
- Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays.
- Experience
- National Field Support Rep I, Rep II and Rep III experience/mastery
- Completed appropriate National Field Support Career Path Training Matrix
- Technical Skills
- Fluent in English
- Clear verbal and written communication
- Problem-solving, critical thinking, communication, adaptability, and willingness to learn
- Proficient with computers and software applications, including MS Office
- Problem-solving, critical thinking, communication, adaptability, and willingness to learn
- Navigate NFS systems and applications
- Knowledge of telecommunications products and services
Preferred Qualifications
- Business, IT, or equivalent work experience
- 2+ years of network troubleshooting and surveillance experience
- 3+ years dispatcher and/or customer service experience
- 3+ years of support operations center
- 5+ years of VoIP, HSD and/or digital video
#LI-OM1
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $33.10. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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