Full TimeTown of Amherst, New YorkDate posted 10/18/2025Business unit: Customer OperationsAreas of interest: Call Center, Customer Operations, MobileRequisition Number: 2025-62668COP143Customer Operations
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
This position is on site in a call center.
CUSTOMER SERVICE REPRESENTATIVE $20/hr
Start Date: December 16th, 2025
Training Schedule: Tuesday - Saturday, 12:30PM - 9:00PM for 11 weeks
Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.
At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
Representing a Fortune 100 company and being the voice of Spectrum
Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
Resolving mobile customer inquiries while creating best-in-class customer experiences
Working independently in an open, friendly environment while collaborating with a supportive, energetic team
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you’ll thrive inside our lively environment.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred Qualifications
Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, multi-tasking, customer service
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Learn more about what it’s like working for one of the top companies building new, exciting technologies that connect our communities and serve critical business needs.
Learn More
Be part of an award-winning team that welcomes a variety of perspectives and embraces collaboration, while offering you the support you need to grow both personally and professionally.
Learn More
Jay manages a team of 15-20 chat agents, overseeing performance, development, operations, ticket processing, payroll, and frontline support to ensure exceptional service delivery.
Learn More
Our new Employee Stock Purchase Plan gives employees the opportunity to become owners in our company. In addition to our comprehensive benefits, this is another way we’re continuing to invest in our workforce. Learn more.
Learn More
A newly promoted Vice President followed the example of colleagues who used our Tuition Reimbursement Program. Now, she’s an example of how other employees can positively affect their career progression.
Learn More
Hear from Spectrum Community Center Assist volunteers on the importance of giving back to their communities, and the impact it had on not only their lives, but the lives of those around them.
Learn More
Inspired by his team's camaraderie and unwavering support, Jakolby took the initiative to complete Spectrum's self-progression programs and has grown from a Field Technician I to Field Technician V in just under two years.
Learn More
After a childhood that included moving to the United States from Scotland, Kat joined the company in 2014. In less than 10 years, she has risen from Service Technician to Area Vice President and earned multiple degrees through our education assistance program.
Learn More
Spectrum has been recognized by Forbes as a 2025 Best-In-State employer in four states, reflecting our investment in employees and their growth.
Learn More
As a member of the recruiting team, Vanessa B. has assisted individuals at key parts in their careers and she’s learned many best practices as a result.
Learn More
I've always been shy and just kind of keep to myself, which is not something you’d expect to hear from a recruiter. As a natural introvert, I had to learn how to build my confidence.
Learn More
At Spectrum, our commitment to improving the communities we live and work in runs deep and is a value shared by many of our 100,000+ employees.
Learn More
After introducing what is the only Broadband Field Technician Program in the industry, Spectrum is recognized by the Department of Labor for enabling employees to take charge of their careers.
Learn More
We're connecting more companies than ever to the power of Spectrum - with exciting new possibilities ranging from traditional advertising to digital media. Help businesses find new customers and solve the biggest challenges in advertising.
Learn More
Being named one of America’s Best Employers For Tech Workers by Forbes and Statista highlights our commitment to creating a supportive environment where our team can thrive and succeed.
Learn More
Spectrum recognizes technology as a critical strategy for both customer experience and company growth. One of the most compelling aspects of being part of P&T is not only the technology but also the people moving it forward.
Learn More
After spending a year and a half as a pediatric critical care nurse, Grace pursued a career path in technology. Now a software engineer at Spectrum, Grace leverages her problem-solving skills and passion for innovation from her nursing background.
Learn More
Javier earned his college degree, advanced his career, and adopted his first son with help from Spectrum’s benefits. Learn more about his journey and how he says Spectrum is enriching both his personal and professional life.
Learn More
Hear from Claire, Vice President of Marketing and Creative Strategy at Spectrum, as she discusses how personal branding has benefited her career.
Learn More
We are honored to introduce our new Education Benefit, powered by Guild, which provides employees access to debt free degree and certificate programs. By connecting our employees to over 300 programs from more than 30 colleges and universities, they have the opportunity to build a lasting career at Spectrum.
Learn More
What growth opportunities exist at Spectrum? Look no further than Colleen Judson, GVP of Human Resources, who recently celebrated her 40-year work anniversary.
Learn More
After an injury ended his professional baseball career, Yury began his journey with Spectrum 15-years ago. Discover his story and how he has been able to grow.
Learn More
The qualities developed during military service – leadership, teamwork, trustworthiness and respect – can translate to a thriving career in the private sector.
Learn More
Customer Operations and the Accessibility team collaborate to form a group of customer service representatives dedicated to providing product support to our customers with disabilities.
Learn More
After his Navy service, Maintenance Technician Milo S. needed a hand and the nonprofit U.S. Vets stepped in – changing the course of his life.
Learn More
From account executives to analysts and application developers, we’re continuing to hire and welcome you to imagine the opportunities in working for a nationally-recognized employer.
Learn More
Fit Finder is an easy-to-use tool designed to help you discover the types of jobs that align with your strengths, interests, and goals. Learn more.
Learn More
First in. Last out. Instilled in me during 23 years of military service, this mentality still rings true when it comes to my role in corporate recruiting.
Learn More
Jay of Rochester, New York, didn’t get the Customer Service supervisor job he wanted on his first try, so he used that early disappointment to fuel him. Now, he shares how determination, peer support and finding confidence became the foundation of his successful career progression.
Learn More
Millions of Spectrum products – and the packages they arrive in – make their way from the imaginations of the Industrial Design team to customers’ homes and offices across the country.
Learn More
Spectrum’s Our company’s commitment to hiring veterans, National Guard and Army Reserve members runs deep. Now, thanks to the Texas Workforce Commission, our customers will know this the moment they step in our door.
Learn More
Jeremy, Field Business Planning Analyst, has lived with muscular dystrophy since childhood. Since joining Spectrum as a call center agent nearly two decades ago, Jeremy has been equipped with the access, tools, and support he needs to be successful.
Learn More
Three employees share how they’ve leveraged their military experience to advance their careers. From self-progression opportunities offering further development, to joining one of Spectrum's five business resource groups, these employees demonstrate that Spectrum offers an environment where veterans can thrive.
Learn More
Lori, HR Manager, has built a successful career by establishing strong professional connections. Recently, Lori clued us in on three of her biggest networking tips, and why Spectrum is a great place to build strong connections.
Learn More
At age 50, Kathleen decided she was ready to head down a brand-new career path, ultimately transitioning from the classroom to a corporate career. Read more as she shares valuable tips on how others can feel empowered to reinvent their career paths.
Learn More
Navy veteran Aaron, accredits his career success to the many growth and development opportunities at Spectrum by utilizing resources such as our Education Assistance program. Learn more about his journey to a rewarding career at Spectrum.
Learn More
Hear from Davin, Manager of Human Resources, on his journey from a military career to the corporate world and uncover the unexpected similarities between the two.
Learn More
In 2017, I was a Spectrum customer and one evening experienced an issue with my service. I asked my neighbor, who was a Spectrum technician, if he could help me out.
Learn More
Many Spectrum employees help dozens or even hundreds of customers daily. But Michael S. is one of a small band of Spectrum employees who serve hundreds of thousands of people—every single day.
Learn More
Joella Wind, Group Vice President, Sales Operations and Enablement, has been honored by Multichannel News as one of its "Wonder Women of New York."
Learn More
From coast to coast, Kristin Gulasy has spent the last seven years progressing her career with Spectrum. For Kristin, she credits a lot of her career growth here to the opportunity to interface with many groups across the organization.
Learn More
For Spectrum’s Julie Unruh, Senior Vice President of Programming Finance, Analytics and Operations, a career is much more than job responsibilities and showing up every day.
Learn More
Laila M. started her Spectrum career as a high school intern after her family moved from Mexico City to the U.S. in search of “the American dream.” Now, 19 years later, she’s built a dynamic career and is helping small businesses achieve their dreams.
Learn More
Candice knew Spectrum was the right fit from the start. Four years later, her story is a testament to how impactful projects, a collaborative team, and strong leadership can propel an individual to new heights.
Learn More
When Alex of Geneva, New York, received a letter from company executives asking why he hadn’t advanced his career, he knew it was time to face his fears of Field Operations’ self-progression program. A very impactful phone call convinced him to take the next step.
Learn More
Spectrum recently partnered with TechCrunch to host the “Future of Streaming” webinar. Elena Ritchie, GVP of Video Content, shared her perspective on the streaming industry, the recent launch of the Xumo Stream Box, the breadth of roles available at Spectrum and more.
Learn More
Davin B. is one of Spectrum’s newest Product Strategy Analysts. His career at Spectrum started with a summer internship and recently evolved into a full-time position.
Learn More
Spectrum strives to create a more inclusive world with our continuous innovations in the Accessibility Space. One way we have accomplished this is through our Accessibility App, recognized by The American Foundation for the Blind (AFB).
Learn More
As a regional vice president within Spectrum’s Field Operations business unit, I lead 3,500 employees who support over 10% of our customers.
Learn More
Two of Spectrum's recent inventors have some tips and insight for any new potential inventors who are thinking about submitting an idea for a patent.
Learn More
The app offers Spectrum’s flagship local news, political and public affairs, general interest, and comprehensive weather reporting. It features original content produced by teams of dedicated digital reporters.
Learn More
On April 21st, people and organizations around the globe celebrate World Creativity and Innovation Day to raise awareness of the roles creativity and innovation play in all aspects of human development.
Learn More
Spectrum is partnering with the city of Stamford, the Stamford Partnership and dae to launch the Stamford Tech Hub – a new workforce development initiative aimed at creating more opportunities for local job seekers interested in technology and innovation.
Learn More
Meet the Military Talent Attraction Team—tight-knit, dedicated and ready to serve. Their track record of action is nothing short of impressive.
Learn More
Hear from Dustin Phillips, Vice President of Device, Identity, and DNS at Spectrum, as he discusses how to build a culture of ownership through responsibility, accountability and duty.
Learn More
Ready to take the next step from a job to a career? Spectrum is building a new portfolio-based Outside Sales team near you and looking for motivated professionals to join us.
Learn More
When you join the Spectrum team, you will earn at least $20 an hour from day one, and that’s not all. Explore what a sales career with us can mean for you.
Learn More
Join our expanding team of committed Construction Technicians, where you'll start at the foundation level and have ample opportunities for career progression.
Learn More
