Sr Dir, Access Net Sustain Ops
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-11-24 07:46 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $155,430.00 and $275,990.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
As the Sr. Director of Network Technology Services at Spectrum, you will lead efforts to ensure the reliability and performance of our Access Network, with a strong emphasis on enhancing the customer experience. This role requires strategic leadership and the use of complex data sets to drive network operations, reliability, and capacity planning. You will collaborate with cross-functional teams, including Engineering, Operations, Product, Data Science, Field Operations, and Customer Operations, and other Spectrum teams to achieve seamless product delivery and exceed customer expectations.
Directly involved with the planning and deployment of new products and services. Work with Access Design & Engineering, Access Capacity Planning, and other departments to facilitate the handoff of new products from testing to operational readiness. Responsible for directing and managing all Cable Modem Termination System (CMTS) and Fiber to the Home (FTTH) Ethernet Passive Optical Network (EPON) field or hub-based equipment operations. Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned with department initiatives and expectations. Creates and leverages data platforms to ensure accuracy. Participate in capital planning for Access related initiatives with Engineering, Core and IP Management and ensure execution of approved budgeted plan.
How You’ll Make an Impact
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Working Conditions
- Office environment
- Exposure to moderate noise levels
- Travel as required
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in engineering or related field, or equivalent work experience
- Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
- Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Experience
- 10+ years of engineering experience
- 7+ years of management experience
- 2+ years of project management experience
Skills
- Ability to read, write, speak and understand English
- Ability to make decisions and solve problems while working under pressure
- Ability to use personal computer and software applications
- Ability to analyze data and develop and present data driven reports
- Ability to document, prepare and present executive level presentations
- Ability to effectively manage large and complex projects
- Ability to think strategically and anticipate future trends, needs and expectations
- Expert knowledge of DOCSIS and other Access network solutions and platforms
- Expert knowledge of CCAP and other developing standards, DOCSIS Modulation profiles, TFTP, TOD, CM files, and other related provisioning elements
- Comprehensive understanding of HVAC and power distribution systems
- Knowledge of Analog Transmission Line theory, Electronic theory, Fiber Optic theory
- Knowledge of Network Core and Transport
- Effective business planning and forecasting skills
- Effective analytic, organizational, and problem-solving skills
- Effective team and relationship building skills; proven leadership and mentoring skills
Preferred Qualifications
Skills
- Knowledge of Spectrum products and services
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-11-24 07:46 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $155,430.00 and $275,990.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
