Full TimeStamford, ConnecticutDate posted 01/16/2026Business unit: Customer OperationsAreas of interest: Business Analysis, Research/AnalysisRequisition Number: 2026-68187BGN332Customer Operations
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you enjoy asking the next question when the data doesn’t tell the full story? Are you motivated by work where insight leads directly to action and measurable improvement? Join Spectrum’s Customer Service Reliability team as a Business Analyst and help improve service reliability while strengthening the customer experience.
At Spectrum, we keep millions of customers connected across our 41-state footprint. The Customer Service Reliability team plays a critical role in ensuring those connections remain dependable and consistent. We move beyond tracking metrics to engineering reliability. Every dataset we analyze, every trend we identify, and every recommendation we make is aimed at a single, measurable outcome: a more dependable service for every home we connect.
BE PART OF THE CONNECTION
As a Business Analyst on this team, you will help define what needs to happen next. By analyzing customer service reliability data across multiple sources, you will surface patterns, quantify impact, and translate findings into clear recommendations that influence priorities and decisions across the business.
HOW YOU’LL MAKE AN IMPACT
Analyze customer service reliability data to identify trends, drivers, and opportunities for improvement
Translate complex datasets into clear, concise insights and actionable recommendations
Create reports, analyses, and presentations that inform operational and customer experience decisions
Partner with cross-functional teams to support investigations, prioritization, and improvement efforts
Contribute to initiatives that improve service quality, reduce customer friction, and strengthen reliability outcomes
Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:
Business analysis or related experience: 2 years or more
Education:
Bachelor’s degree in business or related field or equivalent combination of education and experience
Skills:
Proficiency with core business and analytical tools, including Excel and PowerPoint.
Abilities:
Proven ability to identify core business problems from incomplete or ambiguous data
Strong ability to analyze, synthesize, and interpret quantitative and qualitative data
Excellent written and verbal communication skills, with the ability to summarize complex insights for diverse audiences
Effective prioritization and organization in a changing, deadline-driven environment.
Hybrid Schedule: Four in-office days weekly
#LI-JV1 BGN332 2026-68187 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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