Mid/Large Business Customer Solutions Representative
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
#LI-JH2
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Do you excel at building strong relationships and delivering solutions that drive business growth? At Spectrum, you’ll engage with medium and large business customers, leveraging your expertise to retain and expand their partnerships through consultative sales and service. By understanding their evolving needs and providing tailored recommendations, you’ll play a pivotal role in enhancing their Spectrum experience and supporting their business success
How You’ll Make an Impact
- Foster long-term relationships with new and existing commercial customers, ensuring satisfaction and loyalty
- Identify and address complex communication and network requirements, providing consultative solutions that align with business objectives
- Retain customers through effective relationship building, upselling additional Spectrum products and services using proven retention strategies
- Navigate customer objections by positioning Spectrum’s product value and pricing, guiding customers toward optimal solutions
- Address business telecom concerns with empathy and tact, acting as a trusted consultant for business owners
- Manage end-to-end customer relationships, including research, analysis and resolution of billing inquiries
- Maintain accurate records in billing and sales systems, processing work orders, credits, adjustments and early termination fees as neede
Working Conditions
- Call center environment with dynamic sales and support focus
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalen
Experience
- 2+ years of sales experience in the technology sector
- 2+ years of business-to-business sales experience with quotas
- Proven track record of exceeding revenue quotas
Skills
- Ability to read, write and speak English
- Strong organizational and discovery skills
- Ability to handle high volumes of rejection, demonstrate resilience and persistence
- Willingness to learn continuously and be coachable
- Proven success in sales role
Preferred Qualifications
Education
- Bachelor’s degree in business administration, Communications, Marketing or related field
Experience
- 2+ years of experience in customer service or phone sales
- Experience with billing software such as Salesforce, ICOMS or CSG
- Experience in telecommunications or sales of premise-based voice and data products
Skills
- Knowledge of complex services including Hosted Voice and Cloud Services
#LI-JH2
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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