Senior Manager, WFM Operations and Administrator
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
As Senior Manager, Workplace and Facilities Management Operations, you'll develop and implement best practices to optimize property management across all types. Your role involves collaborating with teams to deliver comprehensive solutions that improve operational reliability and workplace services.
By evaluating and supporting improvements in facilities management, you'll contribute to Spectrum's mission of operational excellence and exceptional service delivery. Your efforts will ensure efficient building operations and a positive experience for property occupants, aligning with Spectrum's strategic goals and commitment to excellence.
How You’ll Make an Impact
- Manage operational and administrative services for workplace and facilities management, focusing on enhancing customer and partner experience.
- Develop and implement forecasting, planning, and execution methodologies for facilities repairs and investments to ensure safety, reliability, and value retention.
- Ensure proper staffing and oversee support functions, including helpdesk services, space management, and data analytics.
- Administer personnel functions such as recruiting, training, and mentoring staff to build a strong team.
- Collaborate with Finance and Business Planning partners to manage financial activities and adhere to company policies.
- Oversee vendor performance management, ensuring compliance with contracts and Spectrum expectations.
- Lead facilities space planning and data analytics initiatives, optimizing operations through the CAFM system and support teams.
Working Conditions
- Potential but limited overnight, multi-night travel to offices in market areas/out-of-town
What You’ll Bring to Spectrum
Required Qualifications
- Education
- Bachelor's degree in Business Administration or related field, or combination of education and experience
- Bachelor's degree in Business Administration or related field, or combination of education and experience
- Experience
- 5+ years of facilities management experience
- 5+ years of office and occupancy services management experience
- 3+ years of supervisory experience
- Cross-functional commercial or corporate real estate discipline experience
- 5+ years of facilities management experience
- Skills
- Understand building construction with the ability to read and interpret blueprints
- Communicate in a clear, professional manner with all levels of employees, customers, and suppliers, both in writing and verbally
- Have basic knowledge of fire prevention and other building safety programs and practices
- Know OSHA, EPA, and DOT regulations
- Possess basic knowledge of quantitative and qualitative methods for safety management
- Be knowledgeable in environmental auditing, incident investigation, and reporting
- Demonstrate strong knowledge of financial terms, principles, and corporate budgeting practices
- Apply and utilize KPIs and performance metrics through benchmarking and best practices
- Transform team focus, performance, and orientation effectively
- Maintain confidentiality
- Understand building construction with the ability to read and interpret blueprints
Certifications and/or Licenses
- Valid driver's license with satisfactory driving record within Company required standards
#LI-JR4
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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