Client Services Account Coordinator, Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Looking for a role where your attention to detail and client support skills truly matter? As a Client Services Account Coordinator at Spectrum, you will provide dedicated post-sale support for our clients—ensuring their accounts are accurately managed and maintained. Your work will drive smooth operations, resolve issues and strengthen client relationships, making a direct impact on Spectrum’s reputation for excellence.
How You Will Make an Impact
- Intake and process credits, debits, adjustments and disconnects, including researching and securing approvals as needed
- Conduct account research for quality control, ensuring customers are correctly categorized and grouped
- Assist with audits and respond to regulatory or tax requests to ensure compliance
- Maintain accurate documentation and reporting for all account adjustments and related activities
- Communicate with customers to resolve billing issues, conduct surveys and provide notifications about account changes
- Support contract management by ensuring contracts are properly scanned and attached to customer accounts
- Review aging reports, research account status, notify Client Services Managers of issues and perform collection activities as needed
- Remain up to date on service pricing, procedures, sales promotions and billing system codes through training
- Assist with RFPs, maintain Salesforce and billing system data and align parent/child accounts appropriately
- Use desktop tools efficiently to resolve client problems and prevent escalation
Working Conditions
- Office Environment
- Exposure to moderate noise levels
- 0% travel
What You Will Bring to Spectrum
Required Qualifications
Education
- High School Diploma or equivalent
Experience
- 2 + years of customer relationship management experience
- 2 + years of CSG or other billing system experience
- 2 + years of Salesforce.com experience
Skills
- Read, write, speak and understand English
- Establish rapport and build trust with customers
- Skill in meeting deadlines and prioritizing tasks
- Ability to step into leadership roles when needed to support customer relationships
- Strong organizational and independent work skills with minimal guidance
- Problem-solving abilities for moderate to complex issues
- Proficiency in Word, Excel, PowerPoint and Outlook
- Understanding of documents supporting carrier sales initiatives
- Knowledge of telecommunications industry, fiber processes and procedures
Preferred Qualifications
Education
- College coursework in accounting or related field
#LI-EW1
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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