Full TimeCharlotte, North CarolinaDate posted 03/09/2026Business unit: Customer OperationsAreas of interest: Customer Operations, IT Management/Project ManagementRequisition Number: 2026-70763CSU580Customer Operations
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.
At Spectrum, we keep more our customers connected across a 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.
BE PART OF THE CONNECTION
As a Manager in Digital Service & CX, you will be responsible for driving the development, adoption, and customer experience of digital customer self-service and communication channels Spectrum customers find convenient and useful.
HOW YOU'LL MAKE AN IMPACT
Guiding digital channel and communications development initiatives utilizing research, business case development, scoping, and all phases of the product development lifecycle
Defining digital channel and communications specifications, establishing milestones, and managing quality assurance activities for a cross-functional team
Partnering with the design team to create customer journey maps, wireframes/prototypes, messaging, and designs that articulate the product vision
Researching, creating requirements docs, troubleshooting, diagnosing, and recommending solutions to complex business and technical problems
Optimizing mobile application experience based on key learnings, usability testing, and customer feedback
Identifying the latest technologies and innovations that can make our customer experiences even better
If you are an independent thinker, able to manage multiple projects while coordinating efforts across a variety of functional areas, have a passion for creating seamless customer experiences, and use an analytical approach to presenting recommendations and making decisions, this may be the role for you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:
Digital self-service/product development or equivalent customer experience design and implementation: 5 years or more
Working for companies with technology or software products: 1 year or more
Prior leadership experience: 3 years or more
Education:
Bachelor’s degree (BA/BS) or equivalent experience
Skills:
In-depth understanding of software, web, and application technologies
In-depth knowledge of software development lifecycle and processes
Project management
Effective written and verbal communication skills
Abilities:
Understanding of the digital media environment
Extensive knowledge of emerging digital trends and technologies
This position is eligible for our Hybrid Policy. Eligible employees can work from home up to one day each week.
#LI-JV1 CSU580 2026-70763 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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