Full TimeCharlotte, North CarolinaDate posted 04/23/2026Business unit: Spectrum BusinessAreas of interest: Call Center, Outbound Telemarketing, SalesRequisition Number: 2026-73539STM530Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you energized by leading high-performing teams and driving sales results? As a Supervisor, Outbound Business Telesales at Spectrum, you will guide and motivate a team of Outbound Telesales Representatives to achieve ambitious sales targets, increase customer acquisitions and enhance the Spectrum Business customer experience. Your leadership will shape team performance, process improvements and operational success within our dynamic sales environment.
How You Will Make an Impact
Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling
Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas
Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment
Analyze and leverage data, reports and operational processes to optimize department and campaign results
Support recruitment, selection and training to build and retain a skilled telesales workforce
Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed
Collaborate with other departments to identify and implement process enhancements that support company goals
Working Conditions
Office call center environment
Seated for extended periods while using a telephone headset and computer with multiple screens
Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree in marketing, business, a related field or equivalent experience
Experience
2+ years of sales experience in an MSO or telecommunications industry
2+ years of management experience (may be supplemented by a college degree)
Experience in a business-to-business environment with customer interaction
Experience with call center sales processes, dispatch, field and back-office operations
Skills
Ability to read, write, speak and understand English
Proven ability to lead, motivate and develop a high-performing sales team
Strong knowledge of commercial internet, video, data and telephone products and services
Adaptability to flexible schedules based on business needs
Proficiency in CRM software and call center technology
Capable of multitasking in a fast-paced environment
Preferred Qualifications
Skills
Familiarity with ICOMS, CSG, ATLAS, Salesforce or other call tracking software
#LI-TT2 STM530 2026-73539 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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