Manager, Commission & Sales Analytics
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
The Manager of Commission & Sales Analytics is responsible for leading the Dispute Resolution Team, which oversees sales commission related disputes. The focus of this role is to ensure that commissions are paid accurately for all the company’s Sales Channels. They will work closely with Sales Channel leaders to ensure that commission-related issues are fully addressed and resolved. This role will proactively identify, track, and resolve any troubleshooting issues that arise within the commission software. Additionally, this role will take on ad hoc projects and tasks that help facilitate commission strategy and speed to market.
This position is based On-Site in Maitland, FL.
MAJOR DUTIES AND RESPONSIBILITIES
- Lead and direct the work of Commission Analyst(s) and Commission Support Agents for effective business support and responsiveness
- Partner with Sales Channel leadership to identify, report, discuss, and resolve the root cause of commission dispute trends
- Manage the UAT process for the Dispute Resolution Team when new commission plans are implemented for supported Sales Channels
- Identify, track, communicate, and assist with resolution of any commission software related issues, changes, or enhancements
- Assist with ad hoc commission related projects that include, but are not limited to, manual commission calculations, sales data research and review, commission training document creation, etc.
- Create and communicate reporting to Sales Leadership to identify dispute causes and trends
- Validate audit requirements and compliance with policies.
- Provide input on opportunities for continuous process improvements to overall commission administration and tool efficiency.
- Partner with Corporate Compensation in the modeling of what-if scenarios and impact of prospective changes to compensation plans.
- Act as the Dispute Resolution Team’s liaison across different functional groups including Corporate Compensation, HR, Sales Operations, Sales Leadership, and Internal Audit.
- Assist Corporate Compensation in escalated commission disputes and support effective controls to ensure integrity of commissions.
- Perform other duties as required.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Demonstrated knowledge of best practices in the sales process -- from lead generation, to sales training
- Demonstrated competency in sales compensation and commission structure analysis, ranging from quarterly, annual, overlay, etc.
- Demonstrated financial acumen and discipline around pricing management, forecasting, and compensation planning
- Proficient in MS Excel
- Ability to monitor and understand all details in a fast-paced, dynamic environment
- Ability to translate data into actionable decisions
- Interpersonal skills to earn trust and advocacy within Sales and other departments
- Ability to communicate on behalf of the VP Sales in internal meetings if unable to attend
Required Education
- Bachelor’s Degree in Finance, Marketing, Business or equivalent experience
Required Related Work Experience and Number of Years
- Sales compensation/sales operations experience - 6-7
- Residential and business to business experience
- Exposures to major financial, billing, commission systems
- Telecommunications/cable industry experience
- Office environment. This role observes a hybird work schedule: 4 days in office /1 day remote
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Strong understanding of sales commission plans
- World at Work, Certified Sales Compensation Professional certification
- Knowledge of sales applications and processes centered on commission systems
- Project Management skills
Preferred Related Work Experience and Number of Years
- Management or leadership experience - 2+
#LI-JL3
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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