Senior Director, eCommerce Residential Sales
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Are you passionate about shaping the future of how customers connect with internet and TV services online? As a Senior Director, eCommerce Residential Sales at Spectrum, you’ll spearhead residential eCommerce sales strategy, execution, and outcomes on Spectrum.com, overseeing the complete sales journey and a dynamic team dedicated to driving measurable results. Your leadership will directly influence the growth and success of Spectrum’s digital sales channels.
How You’ll Make an Impact
- Direct all aspects of residential eCommerce sales performance for internet and TV on Spectrum.com, including revenue generation, conversion and bundling strategies
- Oversee the digital sales profit and loss, including forecasting, budgeting and long-term planning to ensure commercial targets are achieved
- Lead and align cross-functional teams—residential sales leaders, product managers, and external partners—toward common sales and delivery goals
- Optimize the end-to-end online purchase experience, from product discovery to post-purchase engagement, ensuring seamless customer journeys and increased sales
- Define and enhance bundle strategies, offer design, packaging and promotional efforts to maximize revenue and customer value
- Direct Product Manager priorities to ensure Agile delivery accelerates speed, conversion, and monetization
- Utilize AI and advanced analytics to improve targeting, personalization, conversion efficiency and deliver actionable insights for executive decision-making
Working Conditions
- Office environment (four days onsite/one day remote)
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree or equivalent
Experience
- 8+ years of leadership experience in eCommerce, digital sales, or customer-facing product organizations, with responsibility for strategy and outcomes.
- 7+ years of proven product leadership experience delivering customer-centric digital experiences at scale in complex environments.
- 5+ years of demonstrated ability to lead senior, cross-functional teams with direct accountability for performance, execution, and results.
- 5+ years of experience leveraging reporting, analytics, and data to inform product, technology, UX, and business stakeholders.
- 7+ years of experience with customer-facing products or services
- Telecommunications or similarly scaled, regulated industry experience preferred.
Skills
- Proven leadership in consumer digital sales with direct revenue accountability
- Demonstrated ownership and management of consumer digital P&L
- Ability to lead senior teams in a sales-focused, performance-driven environment
- Experience managing Product Managers and aligning Agile delivery to commercial goals
- Strong financial acumen and expertise in forecasting and executive communication
- Practical application of AI and advanced analytics for sales optimization or planning
- Skilled in optimizing high-volume residential digital acquisition funnels to improve conversion and reduce friction
- Experience in digital merchandising, offer presentation, and checkout optimization for subscription-based residential services
- Demonstrated ability to lead experimentation programs and convert learnings to commercial growth
- Knowledge of pricing, promotions, bundling strategy, and measurement
- Understanding of residential internet and video/streaming purchase journeys
Preferred Qualifications
Education
- Master’s degree or MBA
Experience
- Experience with large-scale eCommerce or subscription-based sales businesses
- Experience scaling residential internet or TV/streaming sales in a digital-first environment
- Experience optimizing bundles and packaging strategies to drive revenue, attach rates, and retention
- Experience applying AI for forecasting, personalization, or conversion improvements
- Experience in broadband, video, streaming, or subscription-based consumer services
- Experience improving bundle take rates through offer design, journey optimization, and personalization
#LI-LB1
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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