Employee Services Center Representative
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
#LI-LYR
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Considering a role where your service directly impacts candidates or employees’ experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every candidate or employee you assist.
How You’ll Make an Impact
- Provide excellent customer responsiveness to calls and communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees
- Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but are not limited to: onboarding and I-9 administration, background checks, drug and weight verification screening events, leave of absence, workers compensation, benefits plan options, benefits eligibility and enrollment, performance review cycles, courtesy accounts support, and routine HR questions
- Administer candidates and internal transfers monitoring processes
- Update HR Help Desk with call/transaction specific information and supporting documentation
- Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (People Central), applicant tracking and onboarding system (Charter Hire), case management tracking (HR Helpdesk) and vendor websites
- Apply knowledge of HR technology tools, programs and policies to quickly resolve customer issues or concerns
- Administer the timely completion of required pre-hire tasks in Charter Hire
- Understand data transactions and processes from Charter Hire into the HR System of Record (People Central)
- Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adhere to Service Level Agreements
- Administer state-specific compliance processes and guide candidates, employees, recruiters and HR partners through required documentation
- Provide reports and reminders to audiences pertaining to deadlines, candidates and employees’ statuses and tasks completion
- Support I-9 and E-Verify processes as required
What You’ll Bring to Spectrum
Required Qualifications
Skills
- Ability to work a flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET – 6:30 PM ET, Monday – Friday
- Ability to read, write, speak, and understand English
- Ability to problem solve in a high-volume task-oriented environment
- High level of analytical and process resolution skills
- Clear and effective verbal and written communication skills
- Ability to maintain confidentiality
- Strong customer service orientation
- High degree of attention to detail, logical thinking and organizational skills
- Exceptional ability to follow-up on outstanding or pending matters
- Strong investigative skills
- Previous experience working with multi-state shared services organization is desired
- Demonstrated proficiency in Microsoft Word, Excel and PowerPoint
Education
Associate’s degree in Business Administration, Human Resources, or related field or equivalent previous work experience with prior customer service experience required
Experience
Minimum 2 years of proven HR experience or customer service call center experience
Working Conditions
Office environment
#LI-LYR
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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