Full TimeCharlotte, North CarolinaDate posted 07/27/2026Business unit: Customer OperationsAreas of interest: Content Development, Human Resources, L&DRequisition Number: 2026-77882HTR355Customer Operations
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Step into a role where you design, develop and elevate employee training programs at Spectrum, collaborating closely with subject matter experts to deliver impactful content. Your expertise will ensure programs not only meet business objectives but inspire continuous improvement and growth. Join us and see your work drive real results across the organization.
How You’ll Make an Impact
Collaborate with leadership and subject matter experts to craft engaging learning experiences that boost business performance
Partner with business teams to establish clear learning objectives aligned with organizational goals
Design and develop high-quality learning content tailored to the needs of employees
Conduct reviews of training materials to confirm objectives are achieved and implement necessary enhancements
Provide revisions to instructional materials based on feedback from stakeholders and experts
Maintain up-to-date knowledge of industry tools and learning processes
Coordinate with Learning and Development staff, managers and directors to produce effective training deliverables
Participate and facilitate in-person or virtual meetings to support learning projects
Track project progress, milestones and tasks using team tools
Lead in-person or virtual “train the trainer” sessions to empower others
Diagnose and escalate risks related to instructional design projects to leaders and stakeholders
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor's degree in Education, Adult Learning or equivalent experience
Experience
2+ years of instructional design and development or equivalent experience
Skills
Critical thinking and analytical skills
Ability to prioritize and organize effectively
Clear and direct oral and written communication
Ability to communicate across all levels of management and personnel
Professional interaction with the public
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint and Outlook
Skill in using digital learning tools, delivery methods and platforms with minimal guidance
Ability to utilize standard templates across design tools and delivery methods to complete tasks
Preferred Qualifications
Education
Certificate in Instructional Design, Instructional Technology or related field
#LI-JV1 HTR355 2026-77882 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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