Manager, User Research
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Ready to elevate digital experiences through actionable user insights? Spectrum is seeking a Manager of User Research to lead a team dedicated to enhancing product and service usability for both customers and employees. You’ll guide research strategy and execution, translating findings into impactful recommendations that shape business decisions. Join Spectrum to drive meaningful change in user-centered design and innovation.
How You’ll Make an Impact
- Lead and mentor a team of UX research professionals, setting clear goals that align with Spectrum’s business objectives
- Define and manage scalable research strategies that support product roadmaps and business priorities
- Standardize research practices to improve efficiency and quality across all initiatives
- Oversee the design and execution of usability studies, interviews, surveys, and other research activities, ensuring outputs are actionable and relevant
- Guide the synthesis of research findings into meaningful insights and recommendations for design, product, and business teams
- Partner with product management, technology, and business stakeholders to integrate research findings into planning and execution
- Build and maintain processes, tools, and repositories that support repeatable and scalable research operations
Working Conditions
- Office work environment
- Coordination of national efforts via corporate location
- Travel required
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in Human-Computer Interaction, Behavioral Science, Design, Research, or a related field, or equivalent combination of education and experience
Experience
- 3+ years of leadership experience
- 5+ years of UX research, usability testing, or customer research experience
- 5+ years of data analysis, customer research or business intelligence experience
Skills
- Experience in UX research, usability testing, customer research, or a related discipline
- People leadership or team management experience
- Demonstrated expertise in qualitative and quantitative research methodologies and usability testing practices
- Strong ability to translate research findings into actionable business and experience recommendations
- Excellent communication, presentation, and stakeholder management skills.
- Proven ability to lead through influence and collaborate effectively across cross-functional teams
Preferred Qualifications
Experience
- 3+ years of management or leadership experience
Skills
- Previous experience in managerial role within UX research
- Experience with qualitative and quantitative research methods
#LI-KB2
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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