Full TimeOverland Park, KansasDate posted 09/15/2026Business unit: Customer OperationsAreas of interest: Business Analysis, IT Management/Project ManagementRequisition Number: 2026-82467BSY310Customer Operations
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Transform Business Systems at Spectrum: Define and design innovative solutions that streamline processes and drive meaningful change. By leveraging your analytical skills and technical expertise, you’ll deliver systems that elevate business outcomes and ensure seamless performance across the organization. Leave a lasting impression by advancing Spectrum’s mission through impactful technology solutions.
This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.
How You’ll Make an Impact
Partner with stakeholders to gather requirements; translate into clear metrics, definitions, and wireframes.
Build, optimize, and maintain dashboards in MicroStrategy (or Tableau/Power BI/Looker), including filters, drill paths, and role-based access.
Build reports linking operational metrics to fraud outcomes (losses, false positives, dispute cycle times) to identify bottlenecks and improvement opportunities.
Analyzing complex business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems
Providing technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
Prepare clear summaries for stakeholders (weekly updates, incident recaps).
Maintain data quality: validate report inputs, reconcile discrepancies across systems, and escalate data issues to improve accuracy and reliability of fraud reporting.
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree or equivalent experience
Experience
2+ years business systems or IT-related experience
Skills
Ability to read, write, speak and understand English
Ability to prioritize, organize and manage multiple projects and priorities simultaneously
Advanced Knowledge of SQL for data analysis, reporting, and troubleshooting
Ability to build, maintain, and enhance dashboards and reports to support business analysis and decision-making
Ability to translate business needs into technical specifications
Proficiency with requirement gathering, gap analysis, and stakeholder management
Strong problem-solving skills and attention to detail
Ability to work both independently and collaboratively
Ability to analyze and interpret data
Ability to quickly identify business problems and opportunities
Effective oral and written communication skills with all levels of management
Knowledge of software applications such as Word and Excel
Knowledge of applicable systems
Collaborate in a dynamic team environment and work independently as needed
#LI-TC2 BSY310 2026-82467 BSY310 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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